Terms & Conditions
Terms & Conditions
1. GENERAL INFORMATION
1.1. A minimum deposit of £1000.00 will be required to secure the purchase of a vehicle. All deposits, part-payments or payments made in full are Non-Refundable, or partially payable depending on the situation.
1.2. The customer must pay the outstanding balance of vehicle within 3 days of the purchase date unless otherwise agreed in writing. If the customer fails to do, Globe Automotive will be entitled to keep the paid deposit and offer the vehicle to someone else, all documents and spare key will be released when Globe Automotive have received full amount agreed.
1.3. Caution: mileage shown on used vehicles may differ from actual mileage and/or distances covered and must be disregarded. All used cars coming with third parties' history report which will show if vehicle was written of nevertheless, we're not guarantee if vehicle wasn't involved in accident.
1.4. Globe Automotive will not be responsible to pay any cost of repair spent. without the prior consultation and bringing into our knowledge.
2. COMPLAINT PROCEDURE
2.1. If customer is dissatisfied with any aspects of the service provides and wish to make a complaint, steps below must be followed. Customer must send claim letter to us via recorded post to Globe Automotive Unit 5 Stambermill Works, Bagley Street, Stourbridge, DY9 7AR.The customer must provide in writing, a full comprehensive description of the problem, the customer's and all vehicle details (including mileage).
2.2. GlobeAutomotive team member will investigate the complaint and contact customer within 14 days depending on the nature and urgency of the complaint.
2.3. Once Globe Automotive and the customer have discussed and arrangements have been made all complaints will be fully resolved within 8 weeks after the complaint was received.
2.4. Customer has to send proof of fault by sending photos, videos which will help in repairing the fault.
2.5. Customers can't make a claim or complain about any fault or point that has already been explained at the time of sale.
3. REFUND PROCEDURE
3.1. If the customer finds a major problem with the vehicle within the first 15 days, we will be happy to fix or exchange it, or give a refund of the vehicle price. Refunds are subject to the consumer, demonstrating that the major fault existed on the car when it was purchased (as per Consumer Right Act 2015).
3.2. Admin fee, warranty charges, delivery charges, collection charges, any damage to car charges(body dents), and £0.80/mile mileage depreciation will be deducted from vehicle refund.
3.3. The customer must write a letter of rejection addressed to Globe Automotive and attach the supporting evidence of the serious fault (if faulty)obtained from third party reputable garage. All documents must be sent to GlobeAutomotive via recorded post.
3.4. According to Consumer Right Act2015 quality of the vehicle must be satisfactory taking in consideration vehicle age, mileages and price together with description and public statements.
3.5. Scheduled maintenance items and wear & tear items required are not considered reasons for returning a vehicle. It is the customer's responsibility to maintain car once purchased.
a) Some examples of scheduled maintenance items. The following parts have a limited-service life and are specified for replacement or adjustment, air cleaner element, cabin are filter, diesel particulate filter, catalytic converter, fuel filter, gaskets, oil filter, oil and fluids, spark plugs, timing belts, consumable fluids, air conditioning gases…
Some examples of wear and tear items. The following parts never either a limited-service life or are subject to damage: accessory drive belts, light bulbs, remote control batteries, battery, gaskets, seals, tyres, brake pads, brake shoes, brake discs, brake linings, ball joints, wheel bearings, poly V-belts, plugs, fuses, bulbs, shock absorbers, clutch release bearings, clutch disc and any other friction components.
3.6. A decision will be made by our management team to either accept or decline your request and details of the decision would be communicated to you in writing with 14 days of receipt of the claim.
3.7. The customer's request to return the vehicle and receive a full refund will be declined if
(a) Any mechanical breakdown or loss caused wholly or partially or strictly or indirectly by collision, falling objects that, attempted theft, fire, rust, fluid contamination, sludge build-up, foreign objects, burglary, explosion, mischief, vandalism criminal activity, flood, wind, water, lightening, earthquake, environmental releases or contaminants hail, smoke, weather and/or acts of God.
(b) Any mechanical breakdown or loss caused wholly or partially or directly or indirectly by negligence, modification, alteration, tampering, disconnection, improper vehicle towing, normal wear and tear, improper or incorrectly performed maintenance, adjustments of repairs and/or installation of parts, components or equipment that are not equivalent in quality and design t parts, components or equipment supplied by the manufacturer or specifications do not meet the manufacturer specifications, occurring or made after the date of purchase.
(c) Any mechanical breakdown or loss if vehicle's odometer has been altered, disconnected, is inoperable, or the actual mileage cannot be documented3.8. If a decision to accept the refund request is reached, the customer will need to return the vehicle alongside all the vehicle's documents/items back to Globe Automotive. The customer is then responsible to return the vehicle to Globe Automotive. Any vehicle returning expenses will be paid by the customer.
3.9. Once the vehicle has been returned, Globe Automotive will investigate the provided evidence. If we find the vehicle failed due to any other reason, the decision will be reconsidered.
3.10. The agreed refund amount would be paid into customer's designated account within 7 days of receipt of customer's bank account subject to normal banking regulations.
4. Globe Automotive (LIMITED WARRANTY)
Most of our vehicles come with a 90-Day/2,000-MileUsed Vehicle Limited Warranty of Third party warranty (please see different terms & conditions). Vehicles sold without warranty "Sold as Seen" will be sold for spares or repair and will not be covered by any warranty or guarantee. Used vehicle warranty begins on the day the vehicle is sold to the customer and terminates90 days from the purchase date or once customer has driven the vehicle 2,000 miles from the actual mileage on the date of sale.If a vehicle is sold with more than £100 discount, Used Vehicle Limited Warranty will be invalid and customer will not have any right to claim for any vehicle failure.In the event of a malfunction, defect or failure of a covered part specified below, due to faulty workmanship or material supplied by the original vehicle manufacturer or distributor, Globe Automotive, Globe Automotive will repair or replace the covered part, subject to terms, conditions and limitations herein.
4.1. Comprehensive list of parts covered under this limited warranty:
(a) Engine: Cylinder black, head(s), rotor housing, rotor chamber, eccentric shaft, and bearings, pistons, piston ring, and pins, crankshaft and main bearings, pushrods, rocker arms, timing chain/timing belt and gears, valves, valve spring, seats and guides, lifters, followers, ail pump, fuel pump, fuel pressure regulator, sending unit, coolant temperature sensor, idle air control valve/idle speed motor, throttle position sensor, exhaust manifolds, flywheel/flex plate, ring gear, harmonic balancer and bolts. Valve covers, timing cover, oil pan, vacuum pump, water pump, engine mounts, seals and gaskets, turbocharger housing all internally lubricated parts, waste gate, seals and gaskets, turbocharger housing, all internally lubricated parts, waste gate, seals and gaskets, thermostat.
(b) Manual Transmission: Transmission case, all internal lubricated parts in the transmission case including: gears, shafts, shift forks, shift rail, synchronizer, solenoids, bell housing, transmission mounts, seal and gaskets. Transmission case is only covered if damaged by an internally lubricated part
(c) Automatic Transmission: Includes all parts of manual transmission plus bands, clutch pack, gears, vacuum modulator, pumps torque converter, and transmission pan.
4.2. This Used Vehicle LimitedWarranty does not cover:
(a) Any mechanical breakdown or loss caused wholly or partially or directly or indirectly by collision, falling objects, theft attempted theft, fire, rust, fluid contamination, sludge build-up, foreign objects, burglary, explosion, mischief, vandalism criminal activity, flood, wind, water, lightening, earthquake, environmental releases or contaminants hail, smoke, weather and/or acts of God
(b) Delays, lots of time, less of use, less of profit, lost income, storage, alternate transportation, interruption of business, travel expenses, towing, inconvenience or any other incidental or consequential damages
(c) Any mechanical breakdown or loss if the vehicle is used in a manner not recommended by the manufacturer or it issued equipped or used for commercial use, competitive driving, racing, off-road use, hire to the public, livery, delivers, rental or emergency services.
(d) Any mechanical breakdown or loss caused wholly or partially or directly or indirectly by neglect, negligence, modification alteration, tampering, disconnection, improper vehicle towing, normal wear and tear, improper or incorrectly performed.
This agreement fully complies with Consumer Right Act 2015 maintenance, adjustments or repairs and/or installation of parts, components or equipment that are not equivalent in quality and design to parts, components or equipment supplied by the manufacturer of that do not meet the manufacturer specifications, occurring or made after the date of purchase.
(e) To the fullest extent allowed by law, all implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are expressly disclaimed after the expiration of ninety lays from the date of purchase or once the vehicle has been driven 2,000 actual miles from the actual mileage on the date of delivery, whichever comes first.
(f) The repair or replacement of a covered part which is covered by any manufacturer's warranty, or for any other reason.manufacturer, importer of distributor of the vehicle will repair or replace the part at its expense of it reduced cost.
(g) Any mechanical breakdown or loss if vehicle's odometer has been altered, discovered, is miserable. cannot be documented. or the actual mileage
(h) Any mechanical breakdown or loss arouse from the malfunction of a part not covered by the Limited Warranty 40 Any other parts which are not covered by this warranty or any mechanical breakdown or loss if Customer will fall to follow claiming procedure
4.3. Claiming procedure
(a) If repairs are required, the Customer must send a claim letter to us via recorded post toGlobe Automotive. The letter must include both the customer's and vehicle's details including mileage), a comprehensive description of the problem/issue and date. Globe Automotive team member will contact the customer within 7 working days to arrange an inspection. The customers must then return the vehicle to Globe Automotive on the arranged date/time at the customer's own expense:
(b) GlobeAutomotive will be happy to fix or replace any broken parts which are covered by these Terms and Conditions, if the broken parts are not covered the customer is liable for any costs that Globe Automotive accrues for investigation and/or rectification of problems.
(c) All repairs will be made by Globe Automotive approved garage.
4.4 Some examples of parts not covered by this Limited Warranty include but are not limited to the following Glass, paint, tyres, passive restraint system, brake pads, brake rot on, brake drums, springs, radiators, battery, trim, mouldings exhaust system, light bulbs, manual clutch, airbag systems, fuel lines, fuel injectors, glow plugs shock absorbers, steering system damper and hoses, air conditioning system, all securing hardware, interior parts.
1.1. A minimum deposit of £1000.00 will be required to secure the purchase of a vehicle. All deposits, part-payments or payments made in full are Non-Refundable, or partially payable depending on the situation.
1.2. The customer must pay the outstanding balance of vehicle within 3 days of the purchase date unless otherwise agreed in writing. If the customer fails to do, Globe Automotive will be entitled to keep the paid deposit and offer the vehicle to someone else, all documents and spare key will be released when Globe Automotive have received full amount agreed.
1.3. Caution: mileage shown on used vehicles may differ from actual mileage and/or distances covered and must be disregarded. All used cars coming with third parties' history report which will show if vehicle was written of nevertheless, we're not guarantee if vehicle wasn't involved in accident.
1.4. Globe Automotive will not be responsible to pay any cost of repair spent. without the prior consultation and bringing into our knowledge.
2. COMPLAINT PROCEDURE
2.1. If customer is dissatisfied with any aspects of the service provides and wish to make a complaint, steps below must be followed. Customer must send claim letter to us via recorded post to Globe Automotive Unit 5 Stambermill Works, Bagley Street, Stourbridge, DY9 7AR.The customer must provide in writing, a full comprehensive description of the problem, the customer's and all vehicle details (including mileage).
2.2. GlobeAutomotive team member will investigate the complaint and contact customer within 14 days depending on the nature and urgency of the complaint.
2.3. Once Globe Automotive and the customer have discussed and arrangements have been made all complaints will be fully resolved within 8 weeks after the complaint was received.
2.4. Customer has to send proof of fault by sending photos, videos which will help in repairing the fault.
2.5. Customers can't make a claim or complain about any fault or point that has already been explained at the time of sale.
3. REFUND PROCEDURE
3.1. If the customer finds a major problem with the vehicle within the first 15 days, we will be happy to fix or exchange it, or give a refund of the vehicle price. Refunds are subject to the consumer, demonstrating that the major fault existed on the car when it was purchased (as per Consumer Right Act 2015).
3.2. Admin fee, warranty charges, delivery charges, collection charges, any damage to car charges(body dents), and £0.80/mile mileage depreciation will be deducted from vehicle refund.
3.3. The customer must write a letter of rejection addressed to Globe Automotive and attach the supporting evidence of the serious fault (if faulty)obtained from third party reputable garage. All documents must be sent to GlobeAutomotive via recorded post.
3.4. According to Consumer Right Act2015 quality of the vehicle must be satisfactory taking in consideration vehicle age, mileages and price together with description and public statements.
3.5. Scheduled maintenance items and wear & tear items required are not considered reasons for returning a vehicle. It is the customer's responsibility to maintain car once purchased.
a) Some examples of scheduled maintenance items. The following parts have a limited-service life and are specified for replacement or adjustment, air cleaner element, cabin are filter, diesel particulate filter, catalytic converter, fuel filter, gaskets, oil filter, oil and fluids, spark plugs, timing belts, consumable fluids, air conditioning gases…
Some examples of wear and tear items. The following parts never either a limited-service life or are subject to damage: accessory drive belts, light bulbs, remote control batteries, battery, gaskets, seals, tyres, brake pads, brake shoes, brake discs, brake linings, ball joints, wheel bearings, poly V-belts, plugs, fuses, bulbs, shock absorbers, clutch release bearings, clutch disc and any other friction components.
3.6. A decision will be made by our management team to either accept or decline your request and details of the decision would be communicated to you in writing with 14 days of receipt of the claim.
3.7. The customer's request to return the vehicle and receive a full refund will be declined if
(a) Any mechanical breakdown or loss caused wholly or partially or strictly or indirectly by collision, falling objects that, attempted theft, fire, rust, fluid contamination, sludge build-up, foreign objects, burglary, explosion, mischief, vandalism criminal activity, flood, wind, water, lightening, earthquake, environmental releases or contaminants hail, smoke, weather and/or acts of God.
(b) Any mechanical breakdown or loss caused wholly or partially or directly or indirectly by negligence, modification, alteration, tampering, disconnection, improper vehicle towing, normal wear and tear, improper or incorrectly performed maintenance, adjustments of repairs and/or installation of parts, components or equipment that are not equivalent in quality and design t parts, components or equipment supplied by the manufacturer or specifications do not meet the manufacturer specifications, occurring or made after the date of purchase.
(c) Any mechanical breakdown or loss if vehicle's odometer has been altered, disconnected, is inoperable, or the actual mileage cannot be documented3.8. If a decision to accept the refund request is reached, the customer will need to return the vehicle alongside all the vehicle's documents/items back to Globe Automotive. The customer is then responsible to return the vehicle to Globe Automotive. Any vehicle returning expenses will be paid by the customer.
3.9. Once the vehicle has been returned, Globe Automotive will investigate the provided evidence. If we find the vehicle failed due to any other reason, the decision will be reconsidered.
3.10. The agreed refund amount would be paid into customer's designated account within 7 days of receipt of customer's bank account subject to normal banking regulations.
4. Globe Automotive (LIMITED WARRANTY)
Most of our vehicles come with a 90-Day/2,000-MileUsed Vehicle Limited Warranty of Third party warranty (please see different terms & conditions). Vehicles sold without warranty "Sold as Seen" will be sold for spares or repair and will not be covered by any warranty or guarantee. Used vehicle warranty begins on the day the vehicle is sold to the customer and terminates90 days from the purchase date or once customer has driven the vehicle 2,000 miles from the actual mileage on the date of sale.If a vehicle is sold with more than £100 discount, Used Vehicle Limited Warranty will be invalid and customer will not have any right to claim for any vehicle failure.In the event of a malfunction, defect or failure of a covered part specified below, due to faulty workmanship or material supplied by the original vehicle manufacturer or distributor, Globe Automotive, Globe Automotive will repair or replace the covered part, subject to terms, conditions and limitations herein.
4.1. Comprehensive list of parts covered under this limited warranty:
(a) Engine: Cylinder black, head(s), rotor housing, rotor chamber, eccentric shaft, and bearings, pistons, piston ring, and pins, crankshaft and main bearings, pushrods, rocker arms, timing chain/timing belt and gears, valves, valve spring, seats and guides, lifters, followers, ail pump, fuel pump, fuel pressure regulator, sending unit, coolant temperature sensor, idle air control valve/idle speed motor, throttle position sensor, exhaust manifolds, flywheel/flex plate, ring gear, harmonic balancer and bolts. Valve covers, timing cover, oil pan, vacuum pump, water pump, engine mounts, seals and gaskets, turbocharger housing all internally lubricated parts, waste gate, seals and gaskets, turbocharger housing, all internally lubricated parts, waste gate, seals and gaskets, thermostat.
(b) Manual Transmission: Transmission case, all internal lubricated parts in the transmission case including: gears, shafts, shift forks, shift rail, synchronizer, solenoids, bell housing, transmission mounts, seal and gaskets. Transmission case is only covered if damaged by an internally lubricated part
(c) Automatic Transmission: Includes all parts of manual transmission plus bands, clutch pack, gears, vacuum modulator, pumps torque converter, and transmission pan.
4.2. This Used Vehicle LimitedWarranty does not cover:
(a) Any mechanical breakdown or loss caused wholly or partially or directly or indirectly by collision, falling objects, theft attempted theft, fire, rust, fluid contamination, sludge build-up, foreign objects, burglary, explosion, mischief, vandalism criminal activity, flood, wind, water, lightening, earthquake, environmental releases or contaminants hail, smoke, weather and/or acts of God
(b) Delays, lots of time, less of use, less of profit, lost income, storage, alternate transportation, interruption of business, travel expenses, towing, inconvenience or any other incidental or consequential damages
(c) Any mechanical breakdown or loss if the vehicle is used in a manner not recommended by the manufacturer or it issued equipped or used for commercial use, competitive driving, racing, off-road use, hire to the public, livery, delivers, rental or emergency services.
(d) Any mechanical breakdown or loss caused wholly or partially or directly or indirectly by neglect, negligence, modification alteration, tampering, disconnection, improper vehicle towing, normal wear and tear, improper or incorrectly performed.
This agreement fully complies with Consumer Right Act 2015 maintenance, adjustments or repairs and/or installation of parts, components or equipment that are not equivalent in quality and design to parts, components or equipment supplied by the manufacturer of that do not meet the manufacturer specifications, occurring or made after the date of purchase.
(e) To the fullest extent allowed by law, all implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are expressly disclaimed after the expiration of ninety lays from the date of purchase or once the vehicle has been driven 2,000 actual miles from the actual mileage on the date of delivery, whichever comes first.
(f) The repair or replacement of a covered part which is covered by any manufacturer's warranty, or for any other reason.manufacturer, importer of distributor of the vehicle will repair or replace the part at its expense of it reduced cost.
(g) Any mechanical breakdown or loss if vehicle's odometer has been altered, discovered, is miserable. cannot be documented. or the actual mileage
(h) Any mechanical breakdown or loss arouse from the malfunction of a part not covered by the Limited Warranty 40 Any other parts which are not covered by this warranty or any mechanical breakdown or loss if Customer will fall to follow claiming procedure
4.3. Claiming procedure
(a) If repairs are required, the Customer must send a claim letter to us via recorded post toGlobe Automotive. The letter must include both the customer's and vehicle's details including mileage), a comprehensive description of the problem/issue and date. Globe Automotive team member will contact the customer within 7 working days to arrange an inspection. The customers must then return the vehicle to Globe Automotive on the arranged date/time at the customer's own expense:
(b) GlobeAutomotive will be happy to fix or replace any broken parts which are covered by these Terms and Conditions, if the broken parts are not covered the customer is liable for any costs that Globe Automotive accrues for investigation and/or rectification of problems.
(c) All repairs will be made by Globe Automotive approved garage.
4.4 Some examples of parts not covered by this Limited Warranty include but are not limited to the following Glass, paint, tyres, passive restraint system, brake pads, brake rot on, brake drums, springs, radiators, battery, trim, mouldings exhaust system, light bulbs, manual clutch, airbag systems, fuel lines, fuel injectors, glow plugs shock absorbers, steering system damper and hoses, air conditioning system, all securing hardware, interior parts.